Interpersonal Skills

Interpersonal skills are key drivers of personal and professional success. Interpersonal skills are related to a person’s “EQ” (Emotional Intelligence Quotient). This is, the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize our relationships with other people. They are the skills we use every day when we communicate and interact with other people, both individually and in groups. People with strong interpersonal skills are often more successful in both their professional and personal lives. They also tend to be able to work well in a team or group, and with others.

In the business domain, the term generally refers to an employee’s ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and deportment. Good interpersonal skills are a prerequisite for many positions in an organization. Look at the points below for instance. These are some good examples of interpersonal skills.

  • Influencing without authority
  • Improving the individual and collective performance of your team
  • Holding difficult conversations and dealing with conflict
  • Managing subordinate performance and development

Through awareness of how you interact with others, and with practice, you can improve your interpersonal skills. The objective of this program is to ensure that the participants not only develop their interpersonal skills during the program, but also to enable continuing growth. Which is why the program addresses critical areas like expressing appreciation for team members and support staff, practicing empathy, moderating disputes quickly so they don’t get out of control, and planning communications rather than saying or writing the first thing that comes to mind. 

Following is a broad list of interpersonal skills:

  • Active Listening
  • Collaboration
  • Communication
  • Conflict Management
  • Conflict Resolution
  • Constructive Criticism
  • Counselling
  • Diplomacy
  • Diversity management
  • Empathy
  • Encouraging
  • Flexibility
  • Helping nature
  • Humour
  • Inclusiveness
  • Inspiring Trust
  • Life Skills
  • Listening
  • Mediating
  • Mentoring
  • Motivation
  • Networking
  • Nonverbal Communication
  • Patience
  • Persuasive
  • Positive Reinforcement
  • Rapport building
  • Relationship Management
  • Respect
  • Team Building
  • Teamwork
  • Verbal Communication

Program Objectives

  • Identify areas for improvement
  • Focus on your basic communication skills
  • Use and practise your interpersonal skills
  • Reflect on your experience and improve
  • Maintaining Your Personal Integrity
  • Instil a quality of self-growth through continued learning

Learning Outcomes

  • Manage your relationships with aplomb
  • Build an environment of trust and support at work and at home
  • Become an empathetic listener
  • Synergize and work better in teams through improved collaboration skills
  • Motivate peers and those around you by applying positive reinforcement techniques