CONFLICT MANAGEMENT

Conflict is an inevitable part of life. It’s hard to avoid conflict entirely, both in our personal lives, and especially in the workplace. Conflict management is the process of limiting the negative aspects of conflict while increasing the positive outcomes of conflict. There are many desirable outcomes that may emanate if a conflict is effectively addressed; like increased understanding, improved cohesion among teams, and increased self-awareness. While it may be strange to fathom, eliminating conflict altogether causes its own set of problems like poor involvement, no diversity of opinion etc. Therefore ‘managing’ conflict is a dynamic process and a critical behavior of any organization.

People at work encounter various kinds of conflict and have a preferred conflict management style. Effective conflict management builds on people’s natural styles by adding the essential qualities like flexibility of approach, which in turn needs a clear understanding of what constitutes a conflict. Accommodating the views and opinions of different stakeholders, for instance, is a crucial part of conflict management as it is a dynamic process and not a one-dimensional one. Conflict management also calls on using multiple approaches to deal with a conflict situation. This program is designed to help participants develop a structured and flexible approach to resolving conflicts.